Transit Experts LLC | Effective Date: Feb 2021 | Last Updated: May 2026
1. Introduction
Transit Experts LLC (“Transit Experts,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at transitexperts.org, contact us, or use any of our truck dispatch services.
Please read this policy carefully. By using our website or services, you agree to the practices described here. If you do not agree, please discontinue use of our website.
2. Information We Collect
2.1 Information You Provide Directly
When you contact us, request a quote, or engage our dispatch services, we may collect:
- Full name and contact details (email address, phone number)
- Company name and business address
- MC number, USDOT number, and operating authority details
- Equipment type and fleet information
- Insurance certificate information
- Payment and billing information
- Communications you send us (email, chat, forms)
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and general geographic location (city/region level)
- Browser type, operating system, and device type
- Pages visited, time on site, and referral source
- Cookie identifiers and similar tracking data
2.3 Information from Third Parties
We may receive information about you from freight brokers, load boards, shippers, or public databases such as FMCSA SAFER when necessary to provide our dispatch services.
3. How We Use Your Information
We use the personal information we collect to:
- Provide, operate, and improve our truck dispatch services
- Communicate with you about loads, rates, invoices, and service updates
- Process payments and manage billing
- Verify your operating authority and carrier credentials
- Coordinate with freight brokers and shippers on your behalf
- Respond to your inquiries and provide customer support
- Comply with legal, regulatory, and contractual obligations
- Send SMS notifications related to shipment coordination, pickup updates, delivery notifications, driver arrival updates, and operational communications after obtaining customer consent
- Send marketing and promotional communications (with your consent, where required)
- Analyze website usage to improve our online presence
- Prevent fraud, enforce our Terms of Service, and protect our legal interests
4. Sharing Your Information
We do not sell your personal information and SMS consent and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Transit Experts LLC only uses SMS information for operational communications related to transportation and dispatch services. We may share your information in the following limited circumstances:
4.1 Service Partners
To deliver our dispatch services, we share relevant carrier information with freight brokers, shippers, receivers, factoring companies, and load board platforms.
4.2 Service Providers
We engage trusted third-party vendors to assist with website hosting, analytics, payment processing, and communications. These vendors are contractually required to protect your data and may not use it for their own purposes.
4.3 Legal Requirements
We may disclose your information when required by law, court order, government regulation, or to protect the rights, property, or safety of Transit Experts, our clients, or the public.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a change occurs.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files placed on your device.
We may use:
- Essential cookies — required for core website functionality
- Analytics cookies — to understand how visitors use our site (e.g., Google Analytics)
- Preference cookies — to remember your settings and choices
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website. For Google Analytics, you may opt out by installing the Google Analytics Opt-out Browser Add-on.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted communications, access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Business records related to dispatch services and invoicing are generally retained for a minimum of 5 years in accordance with standard business and tax record-keeping requirements.
8. Your Rights Under the California Consumer Privacy Act (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights regarding your personal information:
8.1 Right to Know
You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business purposes for collecting it, and the categories of third parties with whom we share it.
8.2 Right to Delete
You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (such as information needed to complete a transaction, comply with a legal obligation, or for internal uses consistent with your relationship with us).
8.3 Right to Opt-Out of Sale
Transit Experts LLC does not sell personal information to third parties. You therefore have no need to opt out of any sale of your personal data.
8.4 Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, or provide a different quality of service because you exercised your rights under the CCPA.
8.5 How to Submit a CCPA Request
To exercise your rights, please contact us using the information in Section 11. We will verify your identity before processing your request and will respond within 45 calendar days. If we require more time, we will notify you.
You may designate an authorized agent to submit a request on your behalf. Authorized agents must provide written permission and verification of your identity.
9. Third-Party Links
Our website may contain links to third-party websites, including load boards, freight marketplaces, or industry resources. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a privacy concern, please contact us:
Transit Experts LLC
Email: [email protected]
Phone: (224) 505-2042
Support: (413) 461-3311
Address: 7 Laurana Ln, Hadley, MA 01035
Website: transitexperts.org
We will respond to all privacy-related inquiries within 30 days.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. For significant changes, we may also provide additional notice via email or a prominent banner on our website.
Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.