Transit Experts LLC | Effective Date: Feb 2021 | Last Updated: May 2026
Please read these Terms of Service (“Terms”) carefully before using our website or engaging any of our services. By accessing transitexperts.org or entering into a service agreement with Transit Experts LLC, you agree to be bound by these Terms in full.
1. About Us
Transit Experts LLC (“Transit Experts,” “we,” “our,” or “us”) is a third-party truck dispatch and carrier support company registered in the United States. We provide dispatch coordination, carrier onboarding, compliance assistance, factoring support, and website design services to independent owner-operators, small fleets, and trucking companies.
We are a service provider only. We are not a freight broker, motor carrier, shipper, or employer of any driver. We do not take possession of, control, or assume liability for any cargo, freight, load, truck, trailer, or driver at any time.
2. Eligibility
To use our services, you must:
- Be at least 18 years of age
- Have the legal authority to enter into binding agreements on behalf of yourself or your company
- Hold a valid MC number and/or USDOT number where required by applicable law
- Maintain active operating authority and required insurance coverage throughout the term of your engagement with us
By using our services, you represent and warrant that you meet all of the above requirements.
3. Services
3.1 Dispatch Services
We provide third-party truck dispatch services including finding available freight loads, negotiating rates with brokers and shippers, booking loads, preparing and sending rate confirmations, and providing after-hours and in-transit support. All loads are booked under your operating authority. You retain full control over which loads you accept or decline.
3.2 Carrier Onboarding & Compliance
We assist carriers with the setup and organization of onboarding packets, broker setup, and documentation required to operate. We provide administrative assistance only. You remain solely responsible for ensuring your authority, insurance, permits, and operating compliance meet all applicable FMCSA, DOT, and state regulations at all times.
3.3 Factoring Assistance
We may refer you to or assist you in applying with third-party freight factoring companies. Any factoring agreement you enter into is solely between you and that factoring company. Transit Experts is not a party to, and accepts no liability under, any factoring agreement. We do not guarantee approval, rates, or terms offered by any factoring provider.
3.4 Website Design
We provide basic website design and setup services for trucking companies. Deliverables, timelines, and revisions are agreed upon separately in writing prior to commencement. Websites are delivered in a functional state; ongoing hosting, maintenance, and domain registration are the client’s responsibility unless otherwise specified in a separate written agreement.
3.5 Service Availability
We make reasonable efforts to provide consistent service. However, we do not guarantee uninterrupted availability of dispatch or support services. We are not liable for delays or service interruptions caused by factors outside our reasonable control, including load board outages, broker communication failures, weather events, or force majeure.
3.6 SMS Communications
By providing your phone number and consenting to receive SMS communications from Transit Experts LLC, you agree to receive text messages related to shipment coordination, pickup updates, delivery notifications, driver arrival updates, operational communications, and customer support.
4. Service Agreement & Term
Our dispatch and ongoing services operate on a month-to-month basis with no long-term contract required. Services begin upon receipt of your completed onboarding information and initial payment.
Either party may terminate the service relationship at any time by providing written notice (email is acceptable). Termination takes effect at the end of the current billing cycle unless both parties agree otherwise. You remain responsible for all fees incurred up to and including the termination date.
We reserve the right to suspend or terminate services immediately, without notice or refund, if you:
- Violate any provision of these Terms
- Provide false or misleading information
- Fail to maintain valid operating authority or required insurance
- Engage in abusive, threatening, or unprofessional conduct toward our staff
- Fail to make payment when due
5. Fees & Payment
5.1 Pricing
Service fees are as quoted at the time of engagement and may be structured as a flat weekly/monthly rate, a percentage of gross load revenue, or a combination thereof. Pricing details are confirmed in your onboarding agreement or service proposal.
5.2 Payment Methods
We accept multiple payment methods including credit/debit card, ACH bank transfer, wire transfer, and other methods as specified at the time of invoicing. You agree to maintain a valid payment method on file for recurring services.
5.3 Payment Terms
Invoices are due upon receipt unless otherwise agreed in writing. For percentage-based dispatch fees, payment is due within 3 business days of load delivery and broker payment confirmation. Late payments may be subject to a late fee of 1.5% per month on the outstanding balance.
5.4 No Refunds
All fees paid to Transit Experts LLC are non-refundable. This includes dispatch fees, onboarding fees, setup fees, and website design fees. If you cancel mid-cycle, you will not receive a prorated refund for the unused portion of the billing period.
5.5 No Chargebacks
By engaging our services, you expressly agree not to initiate any chargeback, payment reversal, or dispute with your bank, credit card issuer, or payment processor for fees legitimately charged under these Terms. If you believe a charge is incorrect, you must contact us directly at [email protected] within 7 days of the charge. Unauthorized chargebacks may result in immediate termination of services and pursuit of the full amount owed plus any associated fees and costs.
6. Your Responsibilities
As a client of Transit Experts, you agree to:
- Maintain valid operating authority (MC/DOT), liability insurance, and cargo insurance at all times
- Provide accurate and up-to-date information about your equipment, availability, and operating preferences
- Accept or decline loads in a timely manner and communicate promptly with our dispatch team
- Honor all rate confirmations and load commitments made through our dispatch coordination
- Comply with all applicable federal, state, and local transportation laws and regulations, including Hours of Service (HOS) rules
- Notify us immediately of any change to your operating authority, insurance, or ability to run loads
- Conduct yourself professionally in all interactions with brokers, shippers, and receivers
You are solely responsible for the safe operation of your vehicle, the actions of your drivers, and the delivery of all freight accepted through our dispatch services.
7. Disclaimer of Liability
7.1 Third-Party Dispatch Service Only
Transit Experts LLC is a third-party administrative and dispatch coordination service. We are not a motor carrier, freight broker, employer, or agent of any carrier or driver. We do not control, direct, supervise, or employ any driver. We do not take possession of, control, or insure any cargo, freight, or equipment at any time.
7.2 No Liability for Incidents
Transit Experts LLC is not liable — directly or indirectly — for any loss, damage, injury, claim, fine, penalty, or expense of any nature arising from or related to:
- Any accident, collision, or incident involving any truck, trailer, or driver
- Loss, theft, spoilage, or damage to any cargo or freight
- Delivery delays, missed pickups, or load cancellations
- Disputes between carriers, brokers, shippers, or receivers
- Driver behavior, conduct, or violations of law
- Any broker, shipper, or factoring company relationship or transaction
7.3 Limitation of Liability
To the maximum extent permitted by applicable law, Transit Experts LLC’s total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the total fees paid by you to Transit Experts in the 30-day period immediately preceding the event giving rise to the claim.
In no event shall Transit Experts LLC be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or lost revenue, even if advised of the possibility of such damages.
8. Indemnification
You agree to indemnify, defend, and hold harmless Transit Experts LLC, its members, managers, employees, contractors, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your use of our services
- Your breach of these Terms
- Any accident, cargo claim, or incident involving you, your drivers, or your equipment
- Your violation of any applicable law or regulation
- Any dispute between you and a broker, shipper, receiver, or factoring company
9. Confidentiality
Both parties agree to keep confidential any non-public business information shared in the course of the service relationship, including but not limited to broker contacts, rate information, client lists, and operational strategies. This obligation survives termination of the service relationship.
You agree not to directly solicit or contact any broker, shipper, or business contact introduced to you exclusively through Transit Experts’ operations for a period of 12 months following termination of services.
10. Intellectual Property
All content on transitexperts.org — including text, graphics, logos, and service materials — is the property of Transit Experts LLC and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our express written permission.
For website design clients: upon full payment of all fees, you own the final delivered website design and content. Transit Experts retains the right to display your project in our portfolio unless you request otherwise in writing.
11. Dispute Resolution
11.1 Informal Resolution
Before initiating any formal proceeding, both parties agree to attempt to resolve any dispute informally by contacting the other party in writing and allowing 30 days to reach a resolution.
11.2 Binding Arbitration
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved by binding arbitration on an individual basis. Arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA). The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
11.3 Class Action Waiver
You agree that any dispute resolution proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action. You waive your right to participate in a class action lawsuit or class-wide arbitration.
11.4 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States and the state of Massachusetts, without regard to conflict of law principles.
12. Disclaimer of Warranties
Our services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will meet your specific requirements, that load volume or revenue targets will be achieved, or that any particular result will be obtained through our dispatch coordination.
13. Modifications to These Terms
We reserve the right to update or modify these Terms at any time. When we do, we will revise the “Last Updated” date at the top of this page. For material changes, we will provide at least 14 days’ notice via email or a notice on our website. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms.
14. Entire Agreement & Severability
These Terms, together with our Privacy Policy and any written service agreement or proposal provided to you, constitute the entire agreement between you and Transit Experts LLC regarding our services and supersede all prior understandings or agreements.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
15. Contact Us
For questions about these Terms or our services, please contact us:
Transit Experts LLC
Email: [email protected]
Phone: Phone: (224) 505-2042
Support: (413) 461-3311
Address: 7 Laurana Ln, Hadley, MA 01035
Website: transitexperts.org